Area Manager – Northwest London
Area Managers at Costa Coffee are the ultimate leaders; the ones who create the adventures for our teams who then in turn will deliver moments to remember for our customers. This role will help to define your career and deliver what you value most and are passionate about. If you're in it for the people, the product or both this role will allow you to think big, think bold, and be obsessive about growth.
A bit about us...
We're Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK's leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We're on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.
Along with our leading Retail formats, it's our ground-breaking FMCG offering, and Costa X on-the-go propositions that help us serve our B2B partners across the globe. And as for coffee technology, we're quite simply trailblazing the industry. Here at Costa, it's about doing a great job alongside brilliant people who share a passion for growth. And we promise, we'll always make sure you're loving your craft.
A bit about the role...
Looking after up to 25 stores with enthusiasm and dedication, genuinely making a difference on each store visit. Supporting the teams to deliver, taking accountability for creating a world class customer experience through engaged and well-trained teams.
- Quarterly Business reviews to support the teams to never settle for average and drive consistency.
- Agree actions plans for building a business set for growth.
- Plan and facilitate Area Meetings bringing innovative ideas to the table and encouraging and open, honest, and collaborative business planning.
- Sharing company initiatives in an engaging and inspiring environment.
- Bold and courageous approach to tackling performance.
- Creating the environment for everyone to succeed supported by a strong succession plan for your area.
- Drive the business forward with successful New Store Openings.
A bit about you...
We need is a visible leader who exudes passion for standards and delivers an exceptional experience for teams and customers alike. You would be a natural at creating a sense of inclusion, respect, and community spirit. The environment that you create will be a collaborative feel which will drive empowerment and trust. To execute and deliver with the pace required you will need to also demonstrate.
- Inspire and deliver of a clear purpose for the team.
- Creating a culture of personal development and ownership.
- Proven experience of strong delivery
- Customer focused with an outside in approach.
- Inspirational leadership who puts passion into action.
- A wealth of multi-site management experience with the ability to manage remotely.
What we can offer...
We're on a growth journey like no other; more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you'll benefit from
- Car Allowance
- BUPA Healthcare and Babylon GP
- Costa Pension Scheme
- Bonus Scheme
- Group Income Protection and Life Assurance
- 50% staff discount in our equity stores, 25% staff discount in franchise stores
- Access to The Coca-Cola Company Share Incentive Plan
- 33 Days holiday (inclusive of bank holidays)
Location: Northwest London
DE&I Statement:
We're passionate about being a great place to work where you can bring your real self into our mix. We advocate for diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.