Job Title: Regional Facilities Manager
Location: South of England
Contract: Permanent
Hours: 37.5 hours per week
Salary: £48,000 to £53,000 , plus car allowance
Role Outline
The Regional Facilities Manager will be responsible for managing all aspects of the transformation and profitable operation of an integrated facilities management service contract. This is a multi-location contract. Primarily responsible for an allocated cluster of customer sites and based at one, you will be responsible for the consistent, safe, and profitable service delivery of all IFM services to those sites and providing mutual support to business managers in other clusters / regions / contracts as needed.
You will use your previous experience of managing multiple projects to ensure on-time delivery of all aspects of this multi-faceted contract, ensuring compliance with strategic objectives, budgetary and commercial commitments, and applicable employment legislation.
While the majority of the Regional Facilities Manger's duties will be carried out during weekday daytimes, there may be some need for late / night / weekend working if required by site operations.
Main Duties and Responsibilities
- Lead the transition and substantive delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
- Work with HR and incumbent suppliers to ensure smooth TUPE transfer of workforce.
- Ensure continuous, uninterrupted FM service provision to ensure that the customer receives 'business-as-usual' services during transition.
- Work with purchasing to onboard incumbent service providers which are to be retained.
- Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services. Identify opportunities for cost reduction and/or quality improvement.
- Attend regular Customer project meetings, in person or virtually as required and report.
- Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
- Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
- Build, develop, and maintain close working relationships with customers to understand their needs and ensure a timely delivery of these requirements.
- Visit customer operations sites regularly, as required based on site size and service scope.
- Own & develop customer relationships within the assigned region and across the account.
- Employ FM and related industry intelligence and own initiative to generate ideas for improvement opportunities. Evaluate and document feasibility and potential value of initiatives. Prepare and present business case for initiatives which appear viable and add value.
- Train, manage, develop, and motivate employees across all contracts to ensure consistency and the delivery of standards.
- Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.
Qualifications, Knowledge and Experience
Essential
- Experience in delivery of facilities management services (soft and hard)
- Experience of managing operations at multiple sites
- History of positive customer engagement
- Awareness of commercial mechanisms in Facilities Management outsourcing
- Experience in controlling costs and managing budgets
- Experience of working in a customer-facing environment
- Experience of scoping customer requirements and delivering against standards
- Experience of working to and developing operational processes
- In-depth knowledge of Health and Safety legislation
- Experience of leading and managing teams and individuals
- Knowledge of HR policies and procedures
Desirable
- Experience in the use of FM technologies (CAFM, CMMS etc)
- Project management experience
- Knowledge of asset registration and asset management principles
- Capable of interpreting and accurately and clearly reporting data
Benefits
- 7.5% Pension Contribution
- £4,888 Car allowance
- Life assurance x 4 Annual Salary
- 33 days paid holiday (incl. bank holidays), plus service days 1 day per year
- The opportunity to purchase additional annual leave, up to a maximum of one week;
- Company cycle to work scheme (subject to the satisfactory completion of a probation period)
- Long-service awards;
- Going the Extra Mile (GEM) awards;
- Access to 'MyChoices' benefits and rewards portal;
- The ability to join an enhanced sick pay scheme;
- An Employee Assistance Programme.
Closing date 29.09.2024
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
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Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.