Job Title: Network Advisor
Salary: £25000 - £26700 dependent upon experience
Location: Redhill
Are you ready to dive into a dynamic role where every day brings new challenges and opportunities? SES Water is seeking a passionate and customer-focused individual to join our Operations Customer Care Team as a Network Advisor.
SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
Our Offer:
SES Water value our employee's wellbeing and have created a package to care for both your financial needs and personal wellbeing.
- Generous salary; £25000 - £26700 dependent upon experience
- Group personal pension plan with up to 10% employer contribution
- Life assurance for peace of mind
- Financial education, savings, and loans support
- Car Share & Cycle to Work schemes for eco-conscious commuting
- 25 days of annual leave for work-life balance
- Simply Health healthcare cashback scheme and Surgical Choices
- Service and MOT discounts at our on-site garage
- One paid day per year for volunteering in the community
- Comprehensive training to set you up for success
The Role:
As a Network Advisor, you will be responsible for maintaining our customer centric service by providing a first-class service.
You will also be responsible for:
- Dealing with Network Operation related queries which will involve working in several specialist areas including non-household (retail) or household customers, developers, customer water supply issues, planning and scheduling, conveyancing and stakeholders such as the fire brigade.
- Working collaboratively with colleagues across the business at all levels to ensure our service operates successfully for our customers.
- Delivering high quality performance via all channels; telephone, email, live chat etc.
- Always providing the highest standard of service and communications to our customers and upholding our values of Service, Integrity, Collaboration, Commitment, Compassion and Innovation
- Engaging with a range of customers and scenarios daily with a key focus on customer satisfaction, and complaint prevention and resolution.
- Providing advice to customers about leakage, high consumption, consistency and quality of supply, and the effect of company work in the public domain.
About You:
Skills and Competencies Required: Ability to write clear and concise English - Good listening, written, and verbal communication skills - Team player - Ability to work flexibly - Strong prioritization skills and ability to manage own workload - Ability to make effective choices within established procedures - Proven ability to identify and promote ways of improving customer service delivery - Quick and accurate keyboard skills - Ability to work under pressure and cope with high contact volumes.
Personal Qualities Required: Self-motivated - A assured and mature outlook, together with an awareness of the need for tact and patience - Attention to detail and accuracy - Ability to remain calm and work effectively under pressure - Prepared to learn new skills - Tenacious and accountable- Passion for succession and mentoring others.
Other: E-literate and proficient in using a PC and associated networks and systems; including Microsoft Word, Excel, and Outlook.
We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future.
Please let us know if you need any support during the application process.