Position
: Sales Support Administrator
Location
: Hemel Hempstead
Salary:
£25,000 - £27,000 per annum
Hours
: 8:00 am - 4:00 pm, Monday to Friday
Work From Home:
One day a week
Holidays:
25 days annual leave
Benefits:
Company pension, on-site parking, and a supportive, friendly work environment
Join a dynamic and friendly team in Hemel Hempstead as a Sales Support Administrator. My client is a forward-thinking company with a global reach, and they are looking for a detail-oriented and positive individual to provide essential support to our sales operations. You will be part of a close-knit team of three, working alongside three Sales Managers to ensure the smooth processing of orders and maintain excellent customer relations.
Key Responsibilities
:
- Order Processing: Accurately process customer orders, ensuring all details are correct and handled promptly.
- Customer Interaction: Respond to customer enquiries via email, providing information, resolving issues, and ensuring a high level of customer satisfaction.
- Sample Management: Coordinate and send out product samples to customers, tracking delivery and following up as needed.
- Stock Management: Regularly check stock levels, coordinating with the warehouse to ensure timely order fulfillment.
- Sales Data Management: Maintain and update customer databases and sales records, generating reports to support sales strategies.
- CRM System Management: Utilise CRM software to track sales activities, manage customer interactions, and monitor sales pipelines.
- Support Sales Campaigns: Assist in the preparation and distribution of sales materials, presentations, and proposals. Coordinate with marketing to support promotional campaigns and product launches.
- Liaison with Other Departments: Coordinate with finance for accurate billing and invoicing, and work with logistics to manage delivery schedules and resolve shipping issues.
- Customer Relationship Management: Follow up on leads, manage customer queries, and handle complaints, escalating issues as necessary to ensure customer satisfaction.
- Administrative Support: Schedule and organize meetings, appointments, and travel arrangements for the sales team, and prepare necessary documents.
- Order Tracking and Follow-up: Monitor the status of orders from initiation to delivery, keeping customers informed and addressing any fulfillment issues promptly.
What We're Looking For:
- Attention to Detail: High level of accuracy in managing orders and stock levels, with a focus on delivering excellent service.
- Communication Skills: Strong written and verbal communication skills, capable of handling a variety of customer interactions professionally.
- Positive Attitude: A proactive and positive approach to problem-solving and teamwork.
- Organisational Skills: Ability to manage multiple tasks effectively, ensuring deadlines are met and processes run smoothly.
- Flexibility: Comfortable working both independently and as part of a team, with one day working from home.
- Product Knowledge: Willingness to develop an in-depth understanding of the company's products and services to better assist customers and support the sales team.
Working Hours & Benefits
:
Hours
: 8:00 am - 4:00 pm, Monday to Friday
Work From Home:
One day a week
Salary
: £25,000 - £27,000, depending on experience
Holidays:
25 days annual leave
Benefits:
Company pension, on-site parking, and a supportive, friendly work environment
This is a fantastic opportunity to be part of a company that values its employees and offers a positive and collaborative work environment. If you're looking for a role where your attention to detail and communication skills can shine, and where you can contribute to the success of a family business, we'd love to hear from you.