1st Line IT Support Engineer
Location: Nottingham
Salary: Up to £28,000 Depending on Experience
Are you passionate about technology and providing excellent customer service? My client is on the search for a highly motivated 1st Line IT Engineer. In this role, you will be the first point of contact for their users, resolving technical issues and providing a high level of support to ensure smooth IT operations across the business.
Key responsibilities:
- Provide 1st line technical support to end-users via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and printers.
- Set up and configure new user accounts, devices, and software applications.
- Assist with network connectivity problems and basic server issues.
- Log, prioritise, and manage support tickets in the helpdesk system, escalating when necessary.
- Provide guidance and training to users on IT-related topics.
- Assist in maintaining IT records and ensuring up-to-date software licensing.
Experience:
- Previous experience in a 1st Line Support or Helpdesk role is preferred but not essential (full training provided).
- Good understanding of Windows OS, Microsoft Office Suite, and basic networking principles.
- Familiarity with Active Directory, Office 365, and basic server administration is a plus.
- Excellent communication skills.
- Strong problem-solving ability and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
This is such an exciting opportunity to kick start or progress your IT career, apply now!