Join a friendly and dynamic team as a Mortgage Administrator!
The team pride themselves on being a leading HNW mortgage brokerage. Their core mission is to provide exceptional customer service and unwavering support to clients throughout their mortgage journey.
The Mortgage Administrator role
As a key member of the team, you'll play a vital role in assisting both clients and advisers, ensuring a seamless mortgage and protection process. With a focus on delivering exceptional service, maintaining strict compliance standards, consistently sticking to the process, and offering additional services such as Will drafting and Financial Planning, providing clients with a holistic support package.
Mortgage Administrator key responsibilities.
- Engage with clients, lenders, solicitors & advisers, addressing queries, offering guidance on the mortgage process, and providing excellent customer service.
- Obtain necessary documentation and information for lenders, ensuring compliance and uploading documents to lender portals.
- Discuss additional services with clients, creating opportunities for uncapped commission.
- Problem solving skills - pro actively liaising with BDMs & solicitors to resolve problems in a timely manner.
- Manage Mortgage & Protection administration from start to finish.
- Maintain a clean and reflective company pipeline.
- Demonstrate the ability to follow processes effectively.
- Consistently achieve and exceed targets, driving success for both yourself and the team.
Mortgage Administrator Package
- Office based Monday - Friday 9am - 5pm
- Salary up to £35k depending on experience
- Bonus and Performance incentives
Mortgage Administrator requirements
- Previous mortgage administration experience is essential
- Strong attention to detail and excellent organisational skills.
- Exceptional time management and phone manner.
- Ability to work under pressure and manage multiple priorities.
- Knowledge of mortgage processes and regulations.
- Proficiency in Microsoft Excel, Microsoft Teams, and lender portals.
- Great computer skills.
- Experience uploading documentation to lender portals.
- Exceptional customer service skills.
Think that this role is right for you?
Contact us to arrange a call, we'd love to find out more about you.