IT Business Analyst

Robert Half have partnered with a leading real estate firm who are embarking on an exciting Microsoft Dynamics CE implementation project and are looking for an experienced Business Analyst to join them on a contract basis to help deliver a comprehensive, end-to-end Dynamics CE solution.

This is a day rate contract Inside IR35

Key Responsibilities:

1. End-to-End Dynamics CE Implementation:

• Lead the business analysis and requirements gathering process for the full implementation of Microsoft Dynamics CE, specifically focusing on the Sales, Customer Service, and Customer Insights modules.

• Work closely with internal stakeholders to capture and document business requirements, translating them into functional specifications for developers.

2. Module Expertise:

• Provide expert knowledge and support in the deployment of Dynamics CE Sales, Customer Service, and Customer Insights modules.

• Collaborate with stakeholders to configure and tailor Dynamics CE solutions to meet business needs, ensuring the efficient use of system features.

3. Collaboration with Development Teams:

• Serve as a liaison between business users and internal development teams, ensuring that technical solutions align with business requirements.

• Work closely with internal Dynamics CE developers to ensure accurate, high-quality solution development, including configurations, customisations, and integration's.

• Lead workshops and design sessions with business units and development teams to finalise technical requirements and solution designs.

4. Project Documentation and Reporting:

• Produce and maintain detailed documentation including requirements, process flows, functional specifications, and test cases.

• Track project progress, ensuring time lines are met, and report to key stakeholders on project status and any potential risks or issues.

5. User Training and Support:

• Provide guidance and support for user acceptance testing (UAT) to ensure solutions meet business needs.

• Develop training materials and deliver end-user training to ensure a smooth transition to the new system.

• Support post-go-live activities, troubleshooting issues, and ensuring system stability.

Qualifications and Experience:

1. Microsoft Dynamics CE Expertise:

• Proven experience in delivering end-to-end Microsoft Dynamics CE implementations, including Sales, Customer Service, and Customer Insights modules.

• Strong understanding of the Dynamics CE architecture, features, configurations, and integrations with other systems.

2. Business Analysis:

• Significant experience in business analysis, with a strong focus on gathering and documenting business and technical requirements for large-scale projects.

• Ability to analyse complex business processes and translate them into Dynamics CE solutions.

3. Stakeholder and Team Collaboration:

• Strong experience working with internal development teams and cross-functional stakeholders.

• Excellent communication and facilitation skills, with the ability to lead discussions, workshops, and design sessions.

4. Project Management and Delivery:

• Proven track record of delivering Dynamics CE solutions on time and within scope.

• Familiarity with Agile or other project management methodologies.

5. Additional Skills:

• Knowledge of data migration strategies and experience working with Customer Insights data models.

• Dynamics CE certifications or relevant business analysis qualifications are advantageous.

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