We are seeking a dedicated, positive and well organised individual to join our Adult Social Care Operations division in the role of Financial Assessment Officer.
The Financial Assessment team specialises in conducting financial assessments and welfare benefit checks for customers receiving council-funded care and support - prioritising a person-centred approach and providing expert advice and guidance on all care charging matters.
As a Financial Assessment Officer you will manage the end-to-end financial assessment process. Your responsibilities will include ensuring timely and accurate completion of new and review assessments through various means including telephone contact, postal form and face to face in the customer's home. Working independently and collaboratively, you'll engage with partner organisations, including the Department for Work and Pensions.
Key requirements for this role include excellent customer service and communication skills, numeracy, ICT proficiency, and problem-solving abilities - with a sound understanding of adult social care and charging. If you have the enthusiasm and commitment needed for this important role, we would welcome your application to be part of our team.
In return for working with us, you will have access to an amazing range of benefits including:
- Generous annual leave entitlement starting at 25 days per year + bank holidays (FTE) + option to purchase up to an additional ten days per year (FTE)
- Comprehensive pension scheme with employer contributions of 17.5% (current)
- Immediate life cover (x3 times your annual salary) and ill-health protection (applicable to those enrolled in LGPS)
- Flexible and hybrid working opportunities
- Discounted private medical insurance
- Access to a car lease salary sacrifice and cycle to work scheme
- Funded professional or subscription fees where qualification or membership of a professional body is an essential part of the role