Ellis Mason have partnered exclusively with a locally reputable business based in Baldock to help them find an CUSTOMER SERVICE ADMINISTRATOR .
For the role of CUSTOMER SERVICES ADMINISTRATOR , you will need to have previous experience of office based customer service or administration, ideally from a sales administration background.
THE SALARY & BENEFITS
- Salary circa £21,500-£24,000 per annum, dependent on experience.
- Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
- Open plan, modern office
- 21 days holiday plus 8 bank holidays
- Government pension scheme
- Street parking
THE JOB
The main duties included within the role of the CUSTOMER SERVICE ADMINISTRATOR , are:
- Answering incoming customer calls from customers/suppliers
- Responding to enquiries for information, sending out info/samples as required
- Providing quotations via e-mail and over the phone
- Taking orders and entering them onto the database
- Working with the supplier to check levels and check delivery lead times
- Monitoring orders through to delivery
- Supporting the customer at all times, ensuring an excellent service is delivered
- Maintaining contact with the customer after delivery to ensure they are happy with the service
You must enjoy working within a team and you need to be able to thrive in a fast paced, busy environment.