Customer Service & Support
Job Type: Full-time
Location: Bradford
Salary: £25,000
Reed Business Support are recruiting on behalf of a long-standing packaging wholesaler based in Bradford. Due to continued growth with the company my client is looking for a dedicated Customer Service & Support professional to join their team. This role involves maintaining a high standard of customer service excellence, building strong relationships with both internal and external customers, and ensuring all key tasks are completed promptly.
Day to Day of the role:
- Handle order taking and processing on a daily basis, providing additional support during seasonal peaks
- Maintain and enhance customer service excellence standards
- Resolve customer issues, manage returns and credits, and update customer accounts with necessary changes
- Manage the Sales mailbox and organise one trade show per year
- Order office supplies and conduct an annual mail shot.
- Perform general office duties and provide support for B2B and Ecommerce platforms, such as Amazon and Faire
- Process web shop downloads as needed and manage daily emails in the Sales email box
- Respond to uplift requests, check returns, and arrange credits within a five-day period
- Provide prompt support to Agent requests and cover various customer service functions
- Offer support for other roles during holidays, illness, or busy periods as required
- Handle expenses, petty cash, and related documentation
- Assist with ad hoc projects, trade show attendance and setup, and photoshoots.
Required Skills & Qualifications:
- Proven experience in customer service, preferably within a B2B or Ecommerce environment
- Excellent communication and relationship-building skills
- Ability to multitask and manage time effectively to meet deadlines
- Proficiency in using email and order processing systems
- A team player who can also work independently when required
- Flexibility to provide cover and support for various office tasks
Other information:
Working hours: Monday -Thursday 8.30 - 5.00 (1/2-hour lunch break) Friday - 8.30 - 2.30 (1/2-hour lunch break)