Service Manager - High Wycombe - £45,000 - £58,000 plus benefits
Are you ready to elevate your career and take charge in a dynamic, fast-paced environment?
Melbreck Technical are looking for a talented Service Manager to join our client, who specialise in the design and manufacture of special purpose machinery and be at the forefront of delivering excellence and innovation.
We're seeking a proactive leader with a passion for customer satisfaction and a knack for optimising service operations.
In this pivotal role, you'll drive the performance of an amazing service team, ensuring top-notch support and seamless experiences for their clients.
Your strategic insights and hands-on approach will be instrumental in maintaining high standards and fostering a culture of continuous improvement. If you thrive on challenges, excel in communication, and are committed to making a tangible impact, we want to hear from you.
Service Manager - Role Overview:
The Successful Service Manager will oversee the current team of service engineers and manage the scheduling of maintenance and repairs.
You will also be responsible for managing the spare parts side of the business in the UK and growing the service contract side of the business by selling these to customers.
Service Manager - Role Responsibilities:
Managing H&S for all engineers.
Organising engineers daily work load providing support along with additional knowledge where possible and understanding to try hit a work life balance.
Liaising with the PMO function for up and coming installations
Liaising with Sales on trials and R&D work in need of completion.
Visits to clients to help cement relationships, gaining further opportunities to service their supplied equipment.
Taking Customer calls, "in and out of hours" and dispatching engineering support required, clear communication to spares department to dispatch the required parts.
Provide technical cover when Tech Manager is not available or something that can be dealt with in your own scope of skills.
Advise to spares on queries.
Assisting on spares requirements for breakdowns and maintenance.
Keeping engineers up to "standards" including general training and further training on specialised equipment.
Assisting / quoting for engineering time on site including installation times and servicing times.
Prompting Sales of potential sales leads.
Service Manager - Candidate Requirements:
Experience as a Service Manager or a Service Engineer.
Experience of service engineering and maintenance within the food industry would be a huge advantage.
Commercial aptitude - knowledge of service contracts and the ability to sell them to customers.
Experience of spare parts management.
Ready to make a significant impact and drive success? APPLY NOW and take the first step towards a rewarding and dynamic career. Your journey to excellence starts here!