Application Support Analyst
Duration - 3-6 Months
Location - Plymouth / Remote
Summary
My high-profile Utilities client is looking for an Application Support Analyst to join their team Based at their Plymouth offices (1 day a week on site after initial training) on an initial 3month contract with chance of extensions.
Role/duties
- Day to day monitoring of Jira tickets - picking up general support / moving tickets that need another teams attention / identifying high priority issues
- Managing first line applications support phone calls
- Liaise with internal and external system users, keeping them up to date with progress
- Perform regular checks as part of the AFO team daily processes - raising and working through issues with team members
- Update and manage support rotas to ensure cover provided
- Maintaining documentation/confluence pages with details of processes and fixes
- Analysis of support issues - raising possible areas of improvement with team members
- Maintain team SharePoint pages
Candidate requirements
- Excellent Problem Solving Skills
- Strong communication skills are required
- Must be a strong team player
- Exposure to basic SQL / or exposure to RDBMS
- An understanding of basic change management procedures
Please note that only successful candidates will be contacted. Thank you for your understanding.
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