We are currently seeking an experienced 2nd Line MSP IT Engineer to join a dynamic Managed Service Provider based in Middlesbrough. This role involves providing technical support across various client sites, delivering BAU support, contributing to project initiatives, and supporting the service desk in a 2nd Line capacity.
2nd Line MSP IT Engineer
Middlesbrough/Onsite
£27,000 - £37,000
Key Responsibilities:
- Act as the primary point of contact for technical support escalations from 1st line support engineers.
- Provide hands-on technical support and troubleshooting for IT infrastructure and systems at client sites.
- Conduct onsite visits across Middlesbrough and surrounding areas to resolve escalated technical issues promptly and effectively, requiring a valid driving license.
- Collaborate closely with clients and internal teams to ensure successful project delivery, including system upgrades, migrations, and installations.
- Monitor and maintain client environments, identifying and resolving potential issues proactively.
- Document all support activities, configurations, and client interactions accurately.
- Participate in on-call rotation and respond to after-hours support requests as required.
Tech Stack:
- Operating Systems: Windows Server, Microsoft Exchange, Active Directory
- Networking: LAN/WAN, TCP/IP, DNS, DHCP
- Cloud Platforms: Microsoft Azure, Office 365
- Virtualization: VMware, Hyper-V
- Backup Solutions: Veeam, Backup Exec
- Hardware: Servers, desktops, laptops, printers
Benefits:
- 28 days annual leave plus bank holidays.
- Pension scheme.
- Training and certification support to enhance your technical skills and career growth.
- Exciting opportunity to work in a fast-paced, collaborative environment with a focus on innovation and client satisfaction.
If you are a proactive IT professional with strong technical skills and a passion for delivering exceptional IT services, apply now with your CV. For further information or any queries, please contact me at 0113. 526. 5219. or via email at Darcey . obyrne @ in technology group . com.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.