We are currently recruiting on behalf of our client, a social housing provider based in Bedfordshire, for a Senior Housing Officer on a permanent basis looking to start as soon as possible. This role is a is full-time position at 37 hours per week and offers hybrid working.
The successful candidate must have general housing officer experience and must be experienced in managing their own housing portfolio.
Day to day duties will include:
- Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact
- Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement; and that reflect the association's values
- Providing a flexible and responsive service to meet the needs of our customers
- Assessing the needs of customers applying for housing through choice based letting and our transfer process
- Rent arrears control including filing particulars of claim and representation at court
- Closely monitoring void levels, rent collection, rent arrears and other key performance indicators; taking action to ensure targets are met and relevant policies and procedures are followed
- Ensuring risk issues relating to ASB are considered, cases are proactively managed and that tenants and stakeholders are encouraged to address conflicts using self-help techniques
- Ensuring safeguarding issues are addressed in accordance with the housing association's Safeguarding policy
- Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution
- Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe place to live
- Empty homes monitoring and control, including carrying out pre-void inspections
The successful candidate will have a valid driving license and access to their own vehicle