Scheduler
Full-time, permanent
Surrey
£25k-£27k DOE
This is an exciting opportunity for a motivated and ambitious Scheduling Co-ordinator to play a pivotal role to assist the operations team in the delivery of reactive, planned and void maintenance. Ensuring all activities and contracts are delivered professionally to time, the co-ordinator will provide support within the Regional Service Centre and drive customer service excellence through liaison with our on-site teams.
A new opportunity exists for a talented Scheduling Co-Ordinator to join our professional and expanding Regional Service Centre team. We are looking for an ambitious individual to be part of a dynamic team, focused on improving business operations and customer experience.
- Support the delivery of all workflow to a dedicated area and team of on-site operatives, adhering to safe working practices at all times
- Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
- Coordinate the delivery of customer solutions and administer customer feedback
- Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
- Promote customer service excellence to deliver a positive and caring customer experience
- Work in collaboration with the team, our service partners and our client
- Provide an agile response to priority reactive tasks
- Maintain a daily relationship between the Regional Service Centre and on-site teams
- Run reports and maintain all system information and data
- Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
- Undertake general administrative duties
You should have a proven record in administration of a planned and maintenance environment and be highly motivated with a passion to succeed. You should be able to identify opportunities for advancing the organisation's mission while maintaining an awareness of the business areas and associated risk.
Experience
- Scheduling experience within a planned and maintenance environment
- Awareness of safe working within a facilities management or building environment
- Experience of working accurately to timescales and providing customer service excellence
- Intermediate/Advanced Excel & Microsoft packages
- Experience of working accurately to deadlines in a pressurised environment
- English and Mathematics GCSE A-C standard
We offer excellent opportunities to add to your skills and develop your career. We are proud of the difference we make as an organisation and if you share our ambition to continuously improve our service, you will succeed as part of this team.