Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
Oversee the day-to-day administrative functions of the home
Promote a warm and welcoming environment for residents, staff and visitors
Manage enquiries and showrounds of the home for prospective families, answering queries and managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home.
Support the team to drive the occupancy and reputation of the Care Home as part of a community engagement team
Support residents and families, assisting with meetings and managing feedback with a focus on customer care.
Assist with the recruitment of home staff in line with company policy and procedure, completing employment new starter checks and arranging inductions
Complete payroll preparation for home based staff
Recruit and oversee the junior members of the home administration team
Provide low level advice and guidance to employees on generic queries using the HR tools and resources available
Ensure that all personal files are stored securely and files are managed, organised and archived in line with internal guidance laid out
Ensure all Employees have appropriate right to work and all documentation is recorded appropriately using systems in place
Attend meetings and produce accurate notes and minutes where required
Produce reports and statistics, take part in audits and inspections
Ensure all rotas are complete
Manage safe contents, petty cash and resident fund accounts
Assist colleagues with accessing their e-learning on LMS including password resets
Update ad-hoc training, supervisions/appraisals and fire drills on staff records
Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
Experience in a customer facing role
Previous involvement in HR administration and recruitment
High level of attention to detail and the ability to prioritise
Proficient user of Microsoft- specifically Word, Excel and Outlook
REWARDS AND BENEFITS
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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