Office Administrator (Office Based)
We are a fast-paced wealth management company based in the City of London, looking after more than three thousand high net worth clients. Our company was founded out of our clients' desires to pursue their career, taking time for themselves and their families, without having to worry about financial arrangements. We pride ourselves on prioritising our clients' needs and this has been the basis of our success.
We are seeking an office- based ‘Office Administrator' to join the team and carry out any administrative tasks that support the day to day running of the company. This person is highly intuitive, guided by a natural ability to understand and anticipate needs, which fuels their passion for meaningful work. They invest deeply in everything they do, never content with simply meeting expectations or doing the bare minimum. Instead, they strive for excellence, always going above and beyond to deliver results that reflect their pride and dedication. With a drive to create opportunities where others might see limitations, they aim to be at the heart of every project, the go-to expert with all the answers. Their ambition is powered by a thirst for knowledge, seeking to become indispensable in every situation.
Job Role and Responsibilities
- Managing and processing all post-related tasks, ensuring that incoming and outgoing post is handled daily and meets service requirements. This includes processing all documentation in accordance with department-specific needs and GDPR regulations.
- Maintaining the office, ensuring supplies such as stationery, perishables, and equipment are well-stocked and regularly monitored.
- Being on hand to support in-office company events and social activities, ensuring they run smoothly.
- Acting as the first point of contact for all external enquiries via incoming calls, managing the switchboard effectively.
- Keeping the office space tidy, organised, and well-presented always.
- Handling all queries and requests with professionalism and efficiency.
- Providing support to the People Manager, particularly with onboarding and offboarding team members, and assisting with other HR duties as required.
- Offering support to the Chief Technology Officer by maintaining office equipment and ensuring everything functions properly.
- Assisting the Project Manager, especially with the coordination and delivery of company-wide events.
- Eager to get involved in additional ad hoc projects, actively contributing wherever needed.
Must-Haves
- Proven experience in providing support in a busy, fast-paced environment.
- Confidence in answering calls, taking messages, and communicating with a wide range of stakeholders.
- Strong verbal and written communication skills - never leave an email/message unanswered
- Ability to manage varying workloads efficiently and effectively.
- Capability to work independently while being equally enthusiastic about collaborating as part of a team to complete tasks and projects.
- Proficiency in Microsoft Office, Powerpoint, Excel and Outlook.
- Familiarity with the key principles of GDPR, including understanding how they affect a business and how to mitigate risks.
- Ability to build strong working relationships with colleagues and external contacts.
- A consistent record of punctuality and reliability - absolute must and a total deal breaker
- Excited and willing to attend the office five days a week, with this requirement being non-negotiable.
Nice-to-Haves
- Experience in a similar role, demonstrating relevant skills.
- Experience in delivering projects from inception to completion with minimal supervision.
- Familiarity with Zoom Phones.
- Experience in diary management and room booking.
- Health and safety training, particularly in an office setting.
- First-aid training
- Experience with using Canva
- Creative flair
- Stock Management
Remuneration and Benefits:
- Competitive Salary
- 24/7 GP App
- Cycle Schemes
- Home & Tech Scheme
- Learning & Development Budget after qualifying period
- Company-issued Tech
- Enhanced Pension after the qualifying period
- PMI with Vitality after a qualifying period
- Cash plan with BUPA after the qualifying period
- Ad-hoc incentives
- Birthday Lie in
- SJP ISA
- Perkbox
- Wage stream
- Annual Charity Volunteer Day
- Family Friendly Benefits
Because of the changing nature of our business, your job description will inevitably change. From time to time, you will be required to undertake other activities of a similar nature that fall within your capabilities as directed by management, please note this role has a 9 month probation period.
Applying for this role confirms that you have the right to work in the UK.
If you require any reasonable adjustments, please let a member of staff know.
Please note, FLM will conduct a standard Financial and Identity check on any candidate who is offered a role within the company.
You may have experience of the following: Administrative Coordinator, Office Operations Specialist, Client Services Administrator, Office Support Manager, Administrative Assistant, Office Logistics Coordinator, Facilities and Administration Officer, Office Engagement Specialist, Business Support Administrator, Team Support Coordinator, etc.
REF-217 673