A key part of this role will be collaborating closely internally with our client's claims teams to ensure they offer customers a great claims journey, offering guidance and expert support to both internal and external customers. The ideal candidate will be able to balance their workload, have a good awareness of the marketplace and the ability to communicate with people internally and externally to a high standard.
Required Skills/Experience:
- Applicants must have City & Guilds/HNC or equivalent qualifications in a motor vehicle related subject and be members of, or qualify for membership of, the IMI or IRTE and be studying or prepared to study for membership of the IAEA.
- Proven experience of working in a motor vehicle estimating/motor engineering environment
- Knowledge of Audatex and other computerised estimating systems
- Comprehensive knowledge of motor vehicles, up to date repair techniques and estimating methods
- Have an understanding of correct vehicle repair methods
- Good communication and interpersonal skills
- Self-motivated, proactive and flexible but able to work as part of a team
- Experience of dealing with customers whether face to face or by telephone
Desirable to also have:
- Previous experience working in an insurance or claims environment
- AQP Qualified or willing to work towards the same
- Knowledge of Insurance Principles & Practices. Types of cover, limit of liability, policy wording and terms.
- Commercial vehicle and/or fleet experience
This is an office based role.
Hybrid working on offer after the probationary period.