Digital Solutions Account Manager £55,000 - £60,000 + bonus and car Remote
Overview:
Our client is a multi-national service business supporting the large grocery retail industry with end to end supply chain solutions. As part of the ongoing development of their service offering, they are undergoing a broad-ranging digital implementation programme utilising RFID technology to capture data insights that can then be used for commercialisation purposes.
Key Responsibilities:
- Work with in house commercial teams to use data insights to help drive new and recurring revenue streams from customers in the retail and supply chain space.
- Drive action to unlock supply chain efficiency improvements and revenue working closely with internal teams int he UK and Europe.
- Manage digital suppliers to ensure that contractual obligations are being met and service level agreements adhered to.
- Support internal colleagues with the overall implementation of digital products and services across countries within the network.
- Use data driven insights to help improve customer service levels and gain ongoing buy in and loyalty from customers to support revenue growth.
- Develop and set up a tool for measuring the performance of digital suppliers and measure ongoing drive for improvements through scorecard actions.
- Support country commercial teams to help them utilise data capture to promote new business opportunities and service improvements for customers.
Person Specification:
- Possess previous experience in a commercially-focused role within the tech field. This may have been working retail and supply chain businesses to help drive revenues.
- Strong relationship management skills with the ability present well and communicate effectively with country commercial teams.
- Experience in management of digital suppliers and managing contract performance levels.
- A detailed understanding of digital technology preferably with some exposure to RFID technology.
- Proven track record in managing accounts external or internal in a tech product environment.
- Analytical and detail orientated with advanced excel skills.
- Confident with IT platforms such as MS Office, Jira and Confluence
- Prepared to travel up to 20% of the time as part of the role. This will be within the UK and Europe.
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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.