?? Communications Operator – Force Control Room
??
Location:
St Asaph
??
Contract:
Full-Time, Permanent
??
Shifts:
4 on / 4 off rotating pattern (days and nights)
??
Next Start Dates:
- 15th September 2025 (no annual leave during initial 6-week training)
- 9th March 2026 (no annual leave during initial 6-week training)
?? Welsh Language Requirement: Level 4
?? CVF Level: 1
Join the Team That Keeps North Wales Safe – 24/7
North Wales Police's
Force Control Room in St Asaph
is the hub of frontline response. Our
Communications Operators
are responsible for handling emergency 999 and non-emergency 101 calls and dispatching officers across the region—providing a critical lifeline to the public every day of the year.
This is a role where
every call matters
and every action could make a life-saving difference.
What You'll Be Doing:
- Initial Investigation: Gather key information from callers to assess risk, identify opportunities for evidence gathering and advise on crime prevention.
- Multi-Agency Collaboration: Liaise with emergency services and partners to coordinate police support when needed.
- Public Advice & Support: Resolve non-emergency queries, offer guidance, or direct individuals to more appropriate services.
- Intelligence Gathering: Log critical community intelligence to inform future policing operations.
- Professional Service Delivery: Maintain high standards of service, even under pressure or in rapid succession of calls.
Shift Pattern:
-
Core pattern: 4 on, 4 off (2 days followed by 2 nights)
-
Hours: 10–12 hour shifts
-
Pre-planned rota:
-
32 weeks in advance (full-time)
-
64 weeks in advance (part-time)
Example:
Day
1 7am – 7pm
2 7am – 7pm
3 7pm – 7am
4 7pm – 7am
5–8 Rest Days
Training:
A comprehensive
6-week training programme
(Mon–Fri) will take place at
St Asaph or HQ Colwyn Bay
- No annual leave can be taken during this period.
What You'll Need:
- NVQ Level 3 (or equivalent) in Communications, Business, or Customer Service—or relevant work experience
- Typing speed of 25–30 words per minute
- Strong verbal and written communication
- IT proficiency and data input experience
- Problem-solving ability and calmness under pressure
- Good local knowledge of North Wales
- Welsh Language: Level 4 minimum (visit our Welsh Language Resources page to check your level)
Why Join North Wales Police?
- Play a pivotal role in protecting your community
- Join a 24/7 professional support network
- Opportunities for career growth and specialist training
- Structured work-life balance with advanced shift planning
Apply Now
?? For more information or to express your interest, contact
Lewis Ashcroft
at:
?? .uk
??