Customer Service Supervisor
£38,000
Excellent Benefits
Hybrid Working
Elevation Recruitment Group are working with a key Manufacturing business based in Sheffield, who're looking for a Customer Service Supervisor to join their team.
Our clients are a leading manufacturing business dedicated to delivering high-quality products to their valued customers. They pride themselves on their commitment to excellence, innovation, and customer satisfaction.
As the Customer Service Supervisor, you will play a pivotal role in managing our customer service operations. You will oversee a team of customer service representatives, ensuring they provide timely and effective support to their customers.
Key Responsibilities:
- Lead and supervise the customer service team, providing guidance, coaching, and support to achieve performance targets and KPIs
- Develop and implement strategies to enhance the customer service experience, streamline processes, and improve efficiency
- Reviews daily/monthly operational reports to analyse process cycle times, workflow volumes, customer satisfaction and handling times
- Monitor customer inquiries, feedback, and complaints, ensuring prompt resolution and maintaining a high level of customer satisfaction
- Collaborate with internal departments such as production, logistics, and sales to address customer needs and resolve issues in a timely manner
- Manage customer complaints associated with orders, deliveries, returns, coordinating internally fast resolution and response to the customer
- Prepares and presents monthly management data
- Develop appropriate policies and procedures to ensure compliance with customer service principles and practices and applicable laws, rules, and (export) regulations, monitors compliance with these areas
Key Skills:
- Proven experience in a customer service supervisory or managerial role within a manufacturing environment
- Export order knowledge
- Strong leadership skills with the ability to motivate, coach, and develop a team
- Ability to communicate clearly with stakeholders at all levels in the organisation
- Excellent communication skills, both verbal and written, with a customer-centric approach
- Demonstrated problem-solving abilities and a proactive mindset to address customer issues effectively
This is a great opportunity to work for a well known and growing company.