Property Support Advisor
Manchester City Centre
£24-25K
Working for this exciting property compnay based in a fantastic central location, you will be responsible for the below.
The Property Support Advisor is a key member of the Central Support Management Team and is responsible for coordinating the administration of building repair and maintenance work and assisting with the development of a comprehensive record and systems database within the Property Management Department.
What you will be doing;
Receive telephone calls from residents/lessees reporting maintenance issues and providing them with answers to enquiries about the estate
Deal with correspondence letters, e-mails and voicemails
Meet residents and client's expectations through exceptional customer service
Liaise with the internal maintenance division and co-ordinate and make maintenance appointments
Arrange and monitor service contracts and assist the Finance team with service charge collection
Ensure that the customer database remains up to date and with changes
Ensure that the Property Management team are prepared for resident meetings, including attending and taking minutes when required
What skills you should have;
Great communication skills, both verbal and written
A passion for customer service excellence
Financial acumen
Problem solving and decision-making skills
IT Literate (experience of using In-house systems)
Experience in residential property management (preferable not essential)
This role may be subject to a satisfactory disclosure from the Disclosure and Barring Service (DBS check).
Please get in contact with to learn more.