Role Responsibilities:
- Provide first and second-level technical support for incidents and problems.
- Monitor overall system performance to ensure smooth system functionality.
- Create, maintain, and utilise documentation effectively.
- Assist in building compliance with our processes and policies.
What You Will Bring to the Team:
- Excellent organisation and time management skills.
- Proficiency in ITIL best practices.
- Strong desire to improve processes and identify root causes of problems.
- Willingness to share knowledge and learn from others.
- Proactive approach to identifying risks and problems.
- Excellent written and verbal communication skills.
- Ability to adapt quickly and work in an agile environment.
Desirable Skills and Technologies:
- Experience with Cisco technologies, including Nexus family, ASA family, ACI, and Hyperflex.
- Knowledge of F5 software, including LTM, ASM, and GTM.
- Familiarity with VMware technologies, including vSphere, NSX-V, and NSX-T.
- Exposure to cloud services such as AWS and Microsoft Azure.
- Experience with Dell VxRAIL.
- Knowledge of SolarWinds NCM and NPM.
- Experience with Software Defined Networking.