I am working with a local growing business who are looking for 2 Customer Service Executive to join their team. There is no previous office experience necessary for this role so if you are an excellent communicator who is looking for a new challenge, please keep reading...
Job purpose
The successful candidate will manage and process enquiries from subscribers efficiently and effectively, using various communication channels such as email, written correspondence, and inbound calls.
Day to day duties:
- Respond to inbound calls within the stated KPIs, representing the relevant magazine brand professionally.
- Process voicemail messages and emails, ensuring customer queries and requirements are administered efficiently.
- Provide accurate pricing, delivery information, subscription offers, and campaign details to customers.
- Perform customer verifications for existing subscribers and set up new customer accounts.
- Process orders, forms, and requests promptly and accurately.
- Maintain records of customer interactions and transactions, adhering to confidentiality and legal compliance.
- Follow up with customers as necessary to resolve any outstanding queries.
Skills:
- Excellent communication skills, both verbal and written.
- Ability to manage multiple tasks and remain organised.
- A proactive approach to problem-solving and issue resolution.
- Strong team player with the ability to work independently when required.
If you think you might be suitable for the customer service executive role, please apply now!