A great opportunity for a Housekeeper to join our team at 'Enclave: Croydon', our brand-new, market leading, 50-storey Co-Living tower in Croydon.
We're looking for someone with experience, positivity and commitment.
With 817-apartments, this isn't a role for the faint-hearted, but it is a unique opportunity to be part of something record-breaking and help forge the Enclave brand.
Key responsibilities:
Customer service and team
- Contribute to a happy, motivated and ambitious team that's task driven.
- High level of customer service, ensuring residents have the best possible experience and become our ambassadors.
- Undertake housekeeping tasks both in amenity areas and within apartments to a high standard.
- Contribute to ensuring the site is always compliant, with high standards of health and safety.
- Deal with complaints with empathy, and praise with modesty.
Operational/Compliance
- Ensure housekeeping tasks are carried out in line with the Outpost Response Matrix
- Review site risk assessments and ensure proper safety techniques are followed at all times.
- Report any incidents or accidents to the Facilities Manager and ensure they're recorded correctly.
- Maintain stock levels.
- Ensure cleanliness throughout communal refuse and recycling areas.
- Assist in moving furniture and other items around site as and when required.
- Offer suggestions to improve operational performance.
This role includes a 5% discretionary bonus.