Job Title: 1st Line Service Desk Engineer
Wage: £24,000 to £26,000 dependant on experience
Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood.
You MUST live within a commutable distance to Olympic Park, Birchwood, Warrington
Experience Required: Minimum 2 years in a Managed Services environment
About Us: IDT is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our commitment to excellence and our ability to deliver exceptional customer service.
Job Description:
We are seeking a skilled and motivated 1st Line Service Desk Engineer with a strong focus on Microsoft technologies to join our team. The ideal candidate will have at least 2 years of experience in a Managed Services environment and possess excellent problem-solving skills.
Key Responsibilities:
- Provide first-line technical support to end-users via phone, email, and remote tools.
- Troubleshoot and resolve hardware, software, and network issues, with a strong emphasis on Microsoft products (Windows OS, Office 365, etc.).
- Log and manage support tickets using our ticketing system, ensuring timely resolution and excellent customer service.
- Assist with user account management, including password resets and access permissions.
- Perform routine system maintenance and updates.
- Escalate complex issues to second-line support or relevant teams as necessary.
- Document all support activities and maintain accurate records.
- Provide guidance and training to end-users on best practices and IT policies.
Requirements:
- Minimum 2 years of experience in a 1st Line Service Desk or similar role.
- Strong knowledge of Microsoft technologies, including Windows OS, Office 365, Intune and Microsoft Entra.
- Confident telephone manner.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Experience with remote support tools and ticketing systems.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- Knowledge of additional technologies such as WatchGuard/Cisco/Unifi desirable.
- Have use of own transport
- Live within a commutable distance to Olympic Park, Birchwood, Warrington
- Applicants wanting to relocate need not apply
- Must be a UK resident and have the right to work in the UK.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Access to the latest technologies and tools.
- Cycle to work scheme
- Private health insurance
- Staff events such as BBQs and pizza days
- Access to Penninsula's Employee Assistance Programme
If you're interested in this role and think you'd be a good fit, then please click the apply now button to find out more.