1st Line IT Support Technician (MSP)
North London
Up to £28,000 per annum + Benefits
Read on if you're looking to join a rapidly growing MSP that invests in you.
The IT MSP specialise in IT Support, Cyber Security and VoIP telephony. You will be joining a team who foster personal development and it is a great opportunity to develop your career in a growing company - they value promoting internally and fund courses to help better your IT knowledge.
KEY SKILLS:
Essential:
- A minimum of one year's experience in IT support.
- Proficiency in supporting Windows Desktop OS.
- Strong understanding of PC, laptop, and printer hardware.
- Comprehensive knowledge of the entire MS Office suite.
- Basic grasp of IT networking principles and cabling.
- Exceptional telephone etiquette with excellent interpersonal and communication abilities.
- Demonstrated problem-solving skills with a methodical approach.
- Driving licence and access to vehicle
Desirable:
- Prior experience in an MSP setting.
- Familiarity with supporting VoIP systems.
- Experience in Office 365 administration.
- Ability to provide support for Mac OSX.
- Basic proficiency in server administration tasks such as AD user account management and password resets.
As a 1st Line IT Support Technician, you'll play a pivotal role in delivering exceptional customer service and technical support. This includes answering calls, providing remote assistance, and managing escalations effectively. You'll also have the opportunity to engage in on-site technical support when required, contributing to the overall success of the team.
BENEFITS:
- Starting salary of up to £28,000 per annum
- 28 days holiday (incl. Bank Holidays)
- Hybrid working
- Performance related bonus scheme (Paid bi-annually)
- Excellent training and funding for you to gain certifications
- Paid study leave
- Travel pay for site visits including company Oyster card
- Company social events
- Smart casual dress code policy
Interested? Please click apply or send your updated CV to gianluca (at) circlerecruitment (dot) com
Key skills: 1st line, Office 365, Windows IT Support, Tech Support, Helpdesk, help desk, service desk, London, MSP, IT Managed Services,
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