Are you an experienced Facilities Manager with expertise in managing commercial properties? Would you like the chance to increase your property portfolio with a global business?
- Position: Facilities & Helpdesk Manager
- Location: Raynes Park, Wimbledon (SW20 0BA)(Includes blended home working and office working plus travel to visit sites across the UK)?
- Salary: £45,000
- Benefits: Inclusive and collaborative environment, opportunities for career growth, and the chance to work for a global company with an extensive property portfolio
Reed, the world's largest family-run recruitment business, is looking for a dynamic Facilities & Helpdesk Manager to join our Property Team.
With over 250 properties in our portfolio, ranging from small office spaces to large flagship office buildings across the UK and overseas, this is your chance to make a significant impact in a global company.
Your responsibilities:
- Leading and developing the property helpdesk team, identifying knowledge gaps, providing training, 1-2-1s, setting objectives, and conducting performance reviews.
- Supporting the helpdesk team in maintaining the property helpdesk inbox, logging and allocating jobs, raising purchase orders, liaising with site teams, and closing down jobs promptly.
- Ensuring Project Portfolio Management (PPM) schedules and reactive maintenance jobs are completed in line with service requirements.
- Acting as an escalation point for complex queries.
- Developing and managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for external contractors and suppliers, monitoring performance, and reporting to senior management.
- Initiating and leading tender processes for service contract agreements.
- Focusing on delivering high-quality service to Reed's operational businesses.
About You:
- Experience managing a successful team.
- Facilities management experience, ideally within an office estate/commercial properties.
- Demonstrate knowledge of leading service contract tenders.
- Understand and manage SLAs effectively.
Why Join Reed?
- Benefits: Paid sabbaticals, long service awards, ability to buy more holiday on top of your 25 days, award-winning reward scheme with opportunity to win a holiday of a life time!
- Global Reach: Be part of a company with a vast property portfolio and international presence.
- Inclusive Culture: Thrive in an inclusive and collaborative environment that celebrates team success.
- Career Growth: Enjoy a challenging and rewarding career with opportunities for professional development.
- Impactful Work: Contribute to improving lives through work and delivering best-in-class service levels.
Feel what it's like to truly belong...
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer, proud signatories of the Business in the Community Race at Work Charter and the Armed Forces Covenant. We offer a guaranteed interview scheme for disabled applicants and ex-services personnel, reservists and cadets, who meet the minimum criteria