Customer Service Representative
Truro
From £22,000 + Excellent Benefits
Are you passionate about providing excellent customer service? Do you have a keen eye for detail and enjoy working in a fast-paced environment? If so, we have the perfect opportunity for you!
We are a leading insurance company based in Truro, looking for a highly motivated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing outstanding customer service to our members and potential customers via telephone, email, and webchat.
Key Responsibilities:
- Answering telephone calls and responding to emails and webchats promptly and efficiently
- Providing friendly and professional assistance to customers with their insurance policies and queries
- Processing payments and policy updates accurately and ensuring all information is entered into the system correctly
- Collaborating with advisors to provide admin support and ensure the smooth running of the department
- Building and maintaining positive relationships with customers to enhance their overall experience with our company
- Resolving any complaints or issues in a timely and professional manner
- Staying updated on product knowledge and policies to provide accurate information to customers
- Identifying opportunities to enhance and improve the customer service experience
- Undertaking any additional responsibilities or tasks as required by the team or management
Skills and Qualifications:
- Excellent verbal and written communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and various computer systems
- A friendly and approachable personality with a genuine desire to help customers
- Strong problem-solving skills and ability to think on your feet
Why Join Us?
- Excellent benefits package including healthcare, pension, and holiday entitlement
- Opportunities for progression and personal development
- Ongoing training and support provided
- A fun and vibrant working environment
- Chance to work with a dynamic and diverse team
- Regular team events and activities
If you are looking for a challenging and rewarding role with room for growth and development, then we want to hear from you! Join us and be part of a company that values its employees and provides a supportive and inclusive workplace.
Acorn by Synergie acts as an employment agency for permanent recruitment.