WE talent are proud to be supporting our client in Braintree who are seeking a full-time telephone Sales Advisor to join their team
If you have previous Sales experience in any setting and are happy working to individual and team targetsthis role offers a fantastic opportunity to increase your earnings.
This role is based in the retail sector and you will be taking incoming customer orders and upselling/recommending products. This is a consultative / soft sell and the client prioritises the right products for the right customers. Whilst you will be working to targets they are achievable and reasonable. This would be a fantastic opportunity for someone working in a face to face sales role who wants an office based team role.
- Full-time Permanent
- To work on site in Braintree
- 8 hour shifts over 5 days (to include some weekends)
Responsibilities:
- Take inbound calls from customers wishing to purchase products they have seen in brochures, in advertisements (press and TV), email and online
- Listen, question and understand customers needs to recommend appropriate products for their budget and lifestyle and take the customer through the order process
- Sell appropriately, ensuring customers receive the right items to minimise returns
- Gain customers' trust by treating them with the respect and care you would like to receive using patience and empathy
- Upsell additional relevant products as you move through the order process
- Build rapport with customers, even in complex situations, and maintain the brand's reputation
- Look up product information using the appropriate systems and website
Requirements:
- Excellent communication and interpersonal skills
- Ability and willingness to meet and exceed sales targets
- An interest to learn about the products to give you the ability to advise customers accurately
- Empathy and understanding towards customer needs
- Ability to handle challenging customer interactions with professionalism and tact
- IT literate and comfortable using CRM systems and software
Desirable:
- Experience in a call centre / retail environment
- GCSE Maths and English or equivalent
Benefits:
- £25k basic salary with estimated annual earnings at £30-35k
- Team awards and incentives
- Join a friendly and supportive team that values collaboration and mutual respect
- Work for a business with a strong social purpose
- Modern, bright offices
- Ongoing training and development opportunities to help you grow your career
- 32 days annual leave (includes bank holidays) with extra days holiday for long-standing employees
- Employee assistance programme - 24-hour confidential helpline to support through any life issues
- Free on-site parking
- Free yearly flu jabs
- 25% colleague discount
If you are curious - apply now for a confidential conversation to find out more!
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