Income Officer
6 month fixed term contract (with a view to an extension / permanency thereafter)
Salary: £30 to 35k pro rata
Working hours – Full time – Monday to Friday – 35 hrs per week
Offices based in Stratford – this is a fully office based role
Income Officer wanted by a dynamic housing company dedicated to tackling the local housing shortage and offering genuinely affordable homes based in Stratford. This company is passionate about creating high-quality, spacious, and environmentally friendly developments that foster new communities and strengthen existing ones. Profits are reinvested to build even more homes, benefiting the community and improving residents' health and well-being.
As Income Officer you will be joined a small but dynamic team of Income Officers and you will be responsible for promoting a culture of timely payments and managing the rent arrears process across all tenures.
Duties:
- Drafting and serving Notices of Seeking Possession (NOSPs) and initiating legal proceedings.
- Producing regular Key Performance Indicator (KPI) reports.
- Strong understanding of social housing issues.
- Demonstrable knowledge of best practices in income management and debt collection.
- Comprehensive understanding of Housing and Welfare Benefits.
- Proficiency in using Excel spreadsheets and housing management software (e.g., Yardi, Landlord Portal for Universal Credit, and Landlord Portal for Housing Benefit software packages).
- Ability to use initiative when dealing with a wide variety of people.
- Strong working knowledge of legislation and regulatory requirements relevant to income management in both social housing and the private sector.
- Capability to manage a varied and busy workload, meeting targets and deadlines.
- High level of numeracy and literacy.
- Understanding of health and safety responsibilities, including lone working.
- Experience with Microsoft applications and computerized Housing Rents applications.
- Proven ability to build effective relationships with internal and external partners.
Benefits include attractive annual leave entitlement, employee assistance programme, well being initiatives and much more !