Role: Operations Manager
Location: South Kirkby, WF9
Salary: £38,646
Contract type: Full time, Permanent
At Restore Datashred, we specialize in secure document destruction and waste management solutions. With a commitment to environmental sustainability and client confidentiality, we deliver comprehensive services that ensure the safe disposal and recycling of sensitive materials across various industries.
As our Operations Manager, you'll play a pivotal role in overseeing the day-to-day operations of our depot in South Kirkby. You'll ensure strict adherence to company procedures, maintaining efficiency, safety, and top-notch service delivery. Your leadership will be instrumental in driving operational excellence and maintaining high standards of customer satisfaction.
Duties & Responsibilities:
- Ensure timely and professional service delivery to meet contractual obligations
- Manage depot operations to optimize costs while upholding service quality
- Maintain and improve service levels through effective team management
- Investigate and resolve customer complaints promptly to prevent recurrence.
- Report operational issues and customer feedback to the Depot Manager
- Review and refine service delivery strategies for efficiency and cost-effectiveness
- Ensure accurate and timely reporting to customers and management
- Plan and schedule workload and manpower to achieve targets cost-effectively
About you:
- Proven experience in operational management within logistics or waste management
- Strong leadership skills with the ability to motivate and develop teams
- Thorough understanding of health & safety regulations and compliance
- Excellent communication skills, both verbal and written
- Financial acumen and the ability to manage budgets effectively
Essentials:
- Proven experience in managing operations within a logistics, waste management, or similar fast-paced environment
- Demonstrable leadership and motivational skills, with experience leading diverse teams
- In-depth knowledge of logistics and waste management regulations, including health & safety and compliance requirements
- Strong communication and interpersonal skills, with the ability to influence at all levels
- A track record of delivering results under pressure, meeting KPIs and service standards consistently
Some of our benefits include:
- Annual Leave - 25 days + bank holidays
- Life Assurance - 2x basic annual salary
- Bereavement Counselling - Support during difficult times
- Free Onsite Parking
- Employee Assistance Programme (EAP) - Confidential counselling via Health Assured
- Eye Care Support - Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)