Our client is looking for an individual to join their Relations team, where you will provide administration support to the whole department.
Joining a great team, you will also be rewarded with a competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare, excellent pension contribution), and a focus on employee well-being.
Duties will include:
- Support the department with any administrative and ad-hoc duties
- Completing commissions complaints, enquires and letters of claims
- Complete Subject Access Data Requests (SADRs) in a timely manner and in line with GDPR requirements
- Compile Financial Ombudsman Services (FOS) case files
- Locate information upon request for Customer Relations case handlers
- Ensure that customers' questions and problems are resolved in an effective manner and refereed to the relevant parties involved.
- Handling inbound and outbound calls.
- Ownership of PEPs and Sanctions
- Responsible for supporting the team to achieve the departments Key Performance Indicators
- Maintain accurate records of all customer contact using the CMS system and adding complaints to the complaints log.
- Working to strict SLAs within a high-volume environment
The Individual:
- Previous administration experience
- Confident telephone manner
- Previous Finance, Insurance experience
- Confident on Excel
- Excellent verbal and written communication
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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.