We are currently recruiting a part time mobile Retirement Housing Officer to join us on a permanent basis. This is a varied role and will involve working with a diverse range of customers, some of which will have complex needs. You will provide cover to our 23 Retirement living schemes across the Bradford District when existing Officers aren't on site. We are looking for a friendly, customer focused individual to provide welfare checks and oversee the management of the schemes.
The role is 18.5 hours per week. Wednesday afternoon, Thursday and Friday full days
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes
- Oversee use of communal areas, monitor building safety & maintenance issues, and outside services such as window cleaners and grounds maintenance
- Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents
- Conduct welfare checks on residents
- Work with other departments and agencies to resolve any issues that arise relating to the residents and tenancies
Requirements
- A caring and empathetic approach
- A calm and sensible manner in order to handle potential emergency situations
- Experience of working with a diverse range of customers
- The ability to maintain and respect confidentiality
- A commitment to equality
- Good IT skills, with a working knowledge of MS systems
- A current UK drivers licence and full time access to a car, insured for business use (essential)
Benefits
- Starting salary of £13,084 per year for 18.5 hours
- West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
- Equivalent to 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.