Job Title: Trust Services Partner
Location: Littlemore Mental Health Centre, Sandford Road, Littlemore, Oxford, OX4 4XN
Hours: Monday - Friday 37.5 hours per week
Organisation: NHS Professionals
What you'll be responsible for:
This critical role for the local NHS Trust provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) for Oxford Health NHS, ensuring all contact with NHSP is quick, simple and helpful. Both the ward manager and worker will look to the on-site Trust Services Team (TST) for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with
- Develop and maintain strong organisational knowledge of both NHSP and the local NHS
- Identify, establish and build relationships with key NHSP centre colleagues that are responsible for the remote delivery of service to your customers
- Attend daily staffing meetings, bed meetings, staffing huddles with the ward managers and respond accordingly to both urgent and longer-term staffing needs
- Respond to requests and reports from central services regarding flexible worker or ward manager outstanding actions to ensure the worker application is processed quickly and shift fulfilment is optimised
- Attend weekly/monthly central services calls, to keep up to date with any operational issues that need to be resolved by the Trust Services Teams or new products/services that are being introduced
- Support ward managers with adding, modifying or removing shifts.
You'll learn the following whilst working at the trust:
- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You'll have the following skills/experience:
- Ideally someone from a recruitment background / strong customer service background
- Must be able to build and maintain relationships with stakeholders at all levels
- Be a car driver, whilst this is a minimal requirement candidates must be able to travel to other sites if required between Swindon and Banbury
- NHS knowledge is desirable but not essential
- Strong IT skills - ability to pick up multiple databases quickly
ADDITIONAL INFORMATION
- Once probation is passed there will be options for candidates to work 1 - 2 days remotely from home
As a member of NHS Professionals, you have fantastic benefits:
- Multi locational- work across neighbouring Trusts
- Training and development opportunities- Keep up with the essentials and more
- Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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