Job Title - Front of House Receptionist for Private Aesthetic Clinic
Salary - £25,500 26days A/L plus bank holidays
Hours- 9am to 5.30pm Mon to Fri
Location - Northwest London close to transport links
Type of role- Permanent
Start- By the end of September
Our client is a well-known Aesthetics Consultant based within a state-of-the-art Clinic with friendly staff who take pride in their roles always ensuring that their patients are treated to a high-class service. They are seeking a well-presented and spoken Private Healthcare Receptionist for their Front of House who has excellent customer service and a background as a Receptionist preferably within Private Healthcare.
Specific Daily Duties:
- Greeting and welcoming each person who enters the clinic with clear eye contact, a smile and swift identification of who they are and what their needs are**,** ensuring they are acknowledged straight away.
- Managing the flow of patients through the clinic, providing information, and keeping patients updated (both face to face and virtual appointments) with the clinic progress throughout the day.
- Creating a calm and reassuring ambiance in the clinic reception and beyond.
- Operating a smooth running, tidy reception and waiting area ensuring that visual checks are done regularly, coffee machine kept clean internally and externally, and any rubbish is put in the bin. Emptying the dishwasher in the main kitchen in the morning and putting a wash cycle on in the evening.
- Seeking feedback from patients about the services offered, and actively encouraging patients to leave a review on Trustpilot/Google Reviews.
- Providing information about treatments and products offered reminding patients of open / available appointments.
- Answering telephone enquiries following Company direction and taking personal responsibility to assist and follow up to the best of your ability or pass to the relevant person for attention.
- Following through on all messages taken, taking personal responsibility to ensure that the enquiry is dealt with in full.
- Ensuring patient details are checked at every point of contact with the patient and entering accurately on to the system.
- Booking consultations and follow up appointments/ general enquiries allowing accurate timings and giving pro-active direction to patients.
- making appointment confirmation calls to all patients, rearranging where necessary.
- Only leaving reception when alternative cover has been arranged.
- Opening appropriate mail, date stamping and distributing accordingly and in a timely manner, ensuring that urgent mail is dealt with by an appropriate replacement for holiday cover.
- Assisting with registering the daily payments taken and inputting all the accurate information required.
- Taking payments over the phone or sending out Worldpay link (for balances for surgical procedures) and registering all details on Pabau.
- Completing the daily totals report daily and emailing to accounts.
- Ensuring the clinic list is ready ahead of time and all zoom links have been sent out to the correct patients. To check correct documentation has been scanned/uploaded to Pabau such as patient file, operation record and DocuSign documents. To ensure scan requests made for notes in archive storage (Oasis) in time for clinic day.
- Sending the clinic list the day before and printing it out the morning of clinic.
- Sending the hospital the theatre lists at the start of the week to appropriate people.
- Ensuring that the Nurse list is ready for the following day, to notes pulled where necessary.
- Calling back all patients who 'DNA' appointments and re-book them.
- Dealing with general enquiries from the team.
- Printing off the following day's clinic list as to ensure a paper back up should the system go down.
- Checking GP forms and ensuring all patients details are update and correct on Pabau.
- Assisting with the email enquiries and covering the email enquiries when directed by the Clinic Manager.
- Replying to any out of office as directed by the Clinic Manager.
If you are interested in this role, please send us your CV and we shall respond. All applicants must be eligible to work in the UK.