As the UK's largest specialist merchant of roofing related products and services, SIG Roofing supply industry leading products whilst delivering a quality service to our valued customers. Established for over 40 years – with branches throughout the UK from Inverness to Plymouth, we are committed to supporting the industry with a wealth of roofing knowledge and experience.
We are currently looking to recruit a
Key Account Manager
for the
Midlands
who will be accountable for the strategy and delivery of results against a specific customer type, specifically expanding our range of products and securing new opportunities whilst enhancing the profit return.
They will also be required to develop and maintain account plans for designated key accounts and will be responsible for maintaining clear records of client interactions using SIG E systems. They will support Regional and Divisional performance by using customer insight to provide input into wider strategic forums. There will be a requirement to interface with branch and hub staff to facilitate high quality end to end service for their customers.
What does the role involve?
As
Key Account Manager
, you will:
- Ensure high levels of
customer satisfaction
by being the first port of call for customers, learning about their requirements and creating and owning account plans for designated key accounts.
-
Maintain health of key accounts
by maintaining and developing account size, cross selling product types and influencing customer buying habits, and by ensuring overall Divisional account performance and individual Key Account Manager delivery against goals in line with agreed targets and KPI's.
- Work to
increase the contribution of each account
by negotiating favourable terms, influencing customers to move towards more profitable product mixes, and enhancing the profit return within this sector.
-
Support and development of people
by working with Branches to ensure Key Account customer requirements are met, interfacing with trading teams and inventory teams on regional product priorities, project orders and special requests, and identifying and sharing opportunities for region specific promotions.
The successful candidate will require:
- An experienced individual with an extensive track record in a
business-to-business
sales role within the
construction industry
, preferably in the Roofing Market.
- Experience of successfully
selling at Director/MD/Board level
is a key requirement
- Demonstrable track record of achieving budgets and targets
- A strong
Customer Focus
and in depth understanding of operations and sales processes.
- Proven
Sales and Negotiation ability
- A good listener, who is
highly motivated
to deliver results.
- Personally well
Organised,
a good
Planner
with structured
Problem Solving
and
Decision Making
ability
- Must be
IT literate
, with a good working knowledge of Microsoft Word, Excel and Powerpoint
- Experience of using a web-based
CRM system
is desirable.
- There will be extensive travel with the role, therefore a
driving licence
is required.
In return we offer:
- Competitive salary with annual pay award and staff recognition schemes
- Great work life balance, with sociable working hours
- 25 days holiday + 8 bank holidays. Company closed during Christmas period
- A great pension, with SIG contributing up to 7.5% and up to 4x life insurance
- Money saving with retail discounts via colleague portal
- Cycle to Work scheme
- Share Incentive Scheme
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.