Collections Advisor
- Salary: £25,000 - £30,000 basic (Dependant on experience)
- Performance bonus
- Skelmersdale
- Monday to Friday (37.5 hours per week) - option to work part time
- Permanent Contract
My client in Skelmersdale are looking for a Collections Advisor to join them on a permanent basis. As a Collections Advisor you will be responsible for managing your own caseload of customers in default. This is an exceptional opportunity to join an exciting company who offers great career development with an attractive package.
This role can be offered on a full time or part time basis (part time hours to be discussed).
The Collections Advisor will be responsible for:
- Make and receive calls to customers in default
- Contact customers by email and letter regarding payment
- Deal effectively with disputes in accordance with FCA rules
- Deal with hardship and vulnerable customers in accordance with FCA rules
- Negotiate payment plans and settlement agreements in line with client specific guidelines
- Ensure calls and emails are recorded accurately
- Undertake additional regulatory and procedural training as required
- Help and assist colleagues when required/holiday cover
- Such other duties as requested in line with experience
Essential Requirements are:
- Previous experience working within a credit control or collections role
- Good communication skills
- Relationship building skills
- Ability to be empathetic
- Attention to detail
- Risk Management
- Exceptional customer service skills
If you feel you have the necessary experience for this role then please apply without delay.
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