Vacancy - Broker Support Specialist - Berkshire Area
Our client is a global automotive finance company and we are seeking a professional and experienced Broker Support Specialist on their behalf.
What is the role?
Responsible for liaising between broker partners and internal company departments to resolve operational issues in a timely manner. To support the smooth operation of business flow between the client and the brokers they work with. To manage relationships in a positive manner with broker partners. As this is a sales role, there is an expectation that the individual will also identify new business opportunities and provide suitable recommendations to the business.
Accountabilities:
1. Sales related interaction with brokers proposing business. Working with internal departments to ensure that the customer journey is seamless and quickly resolving operational issues that may occur from time to time. This includes ensuring that proposals move through the journey as smoothly as possible and maximising the amount of business that we write with the broker network. The departments that the individual will work with will include, but are not limited to, are Sales, Underwriting, Payout, Pricing, Residual Value and Compliance.
2. To assist with issues that may occur with proposing new business.
3. To be a subject matter expert for the Point of sale system.
4. To train and coach broker personnel in using all aspects of the POS system and to understand the different statuses of proposals. Brokers need to be supported when issues occur, but to
have an ability to self-help based upon a high standard of training.
5. Ensuring that system changes and enhancements are communicated and understood fully by brokers.
6. To have a solid understanding of how the POS system integrates with 3rd party systems used by broker partners.
7. To appeal underwriting decisions on behalf of a broker to the Underwriting Team. Such appeals need to be appropriate and proportionate based upon internal knowledge, credit scoring and experience. The Broker Support Specialist needs to be able to manage appeals, both in terms of positive and negative responses.
8. To assist brokers with payout queries in order to ensure they receive funds for individual agreements as promptly as possible. To ensure that good practice is promoted and payout queries are kept to a minimum through effective coaching as a preventative and proactive approach.
9. To work with respective broker / customer service departments in respect of complaints (merchandise, finance process etc) and be a liaison between the two parties when required.
10. To be fully conversant with policies and procedures and use that knowledge to assist with managing potential issues through internal departments.
11. To support the National Business Development Manager in building and maintaining strong business relationships with broker personnel at an operational and senior level.
12. Problem-solving is a key attribute of the role - the ability to achieve the right outcomes for both the broker and company.
13. Reporting and monitoring of key performance areas via management systems (Accept rates, pay - out ratios etc). A proactive approach is required in order to identify negative trends before they impact the business and highlight this to the National Business Development Manager.
14. Attendance periodically at broker Review Meetings in order to analyse performance vs objectives, operational issues and actions to address such.
15. To identify and develop new business channels, including but not limited to motor car, motorcycle, leisure. To make suitable sales recommendations to the National Business
Development Manager.
16. To participate in cross-functional business projects as and when required, with the aim of delivering value to the business.
17. To actively participate in departmental meetings.
19. To adhere to the Financial Conduct Authority and Office of Fair Trading regulations and requirements.
Knowledge, experience & qualifications
Educated to at least A level standard or equivalent.
An in depth knowledge of retail finance products.
Good working knowledge of Microsoft Excel, Powerpoint and Word.
The ability to train individuals and groups.
Excellent interpersonal skills. Good verbal and written communication skills. A high degree of self-motivation and time management skills. The ability to manage own diary & prioritise.
The role is Hybrid - 3 days in Head Office (Berkshire) and 2 days working from home.
The salary will be between £30-£35k depending on experience and the package will include a company car (or cash equivalent). Single BUPA (or cash equivalent). 25 days holiday. Opportunity to buy and sell holiday. Defined contribution pension.
Who are you applying to ?.......
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! We will NEVER send your CV anywhere without your permission.