IT Technician
Job Purpose
- Deliver IT Services in line with requirements.
- Enable adequate use of applications, information and technology solutions.
- Maximise the value of IT assets, ensuring they remain operational and fit for purpose.
- Protect the security of information, processing infrastructure and applications.
- Maintain compliance with internal policies and external obligations.
Key Responsiblities
IT Technicians:
- Deliver timely and effective responses to user queries, resolve incidents and fulfil service requests.
- Set up & take down equipment for events & occasionally operate the audio-visual (AV) kit.
- Maintain, monitor, administer, configure and provision our technology.
- Provision and administer changes to user identities and access rights.
- Co-create and deliver training to all levels of staff.
- Document, develop and maintain end user and internal knowledge resources.
- Help investigate and resolve technical problems.
- Help maintain security controls, detect and resolve security incidents.
- Help control the life cycle of assets and the relationships of configuration items (CIs).
- Help implement projects, system changes, upgrades and patches.
- Act in accordance with agreements, policies and procedures, regulations and vendor specifications, with the appropriate authorisation, qualifications or training.
- Continuously develop their skills and knowledge.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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