Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
As part of this role as a Premier Support Administrator you will undertake a range of tasks and activities required to deliver the complex, high-profile Executive and Discretionary share plan operational service. You will work closely with your colleagues on the wider Premier Team on a daily basis to ensure work is completed on time and in line with our clients' expectations.
Core Duties/Responsibilities
- Support trade settlement for all Executive and Discretionary trades including allocation of shares and payments to clients and participants. This includes liaising daily with Clients, Client Relationship Managers, Payroll Providers, Third-party brokers, Registrars, Trusts and internal teams (Premier Admin, Custody Settlements / ECD Trust / Custody Cash / EQX / EQPay / CPC / CSN / GN) regarding the instructions for settlement, monitor the timely settlement of trades and resolving queries received by email.
- Deliver to client SLA's and meet regulatory requirements whilst managing own workload to ensure timely delivery of client deliverables and escalate to Team Leader if timescales cannot be met.
- Liaising with Brokers to ensure stock is delivered in a controlled manner. This is critical due to the high value nature of these trades being submitted by Senior Executives and Board Members.
- Dealing with queries directly from Senior Executive Employees regarding their Share Plans via e-mail
- Liaising with internal teams to submit trade instructions in the system, book FX contracts in EQPAY and issue out contract notes to participants. This includes completing any rectification work required across multiple platforms and engaging with other teams such as EQX and IT to identify reconciliation breaks and resolve within tight deadlines.
- Preparation and reconciliation of outgoing files for the Company payroll / HR departments ensuring bespoke client processes are adhered to. This includes dealing with and responding to any queries from payrolls / clients.
- Ensuring that data loaded between main operating systems is accurate and timely.
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviours:
- Self-motivated with the ability to stay focused.
- Organised - capable of managing own time and delivering to deadlines.
- Confidence to communicate with stakeholders at all levels internally and external clients and customers, with support from Managers where appropriate.
- Commitment to continuous improvement culture.
- Ability to use initiative.
- Good verbal and written communication.
- Enthusiasm and willingness to learn.
- Confident to work independently or as part of a team.
- Able to demonstrate a good understanding of what great customer service is.
- Very good attention to detail.
- Good working knowledge of Microsoft Office, including Excel.
- Ability to work well under pressure and remain focused on delivering excellent service.
What We Offer
Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
Learning & Development - Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks