Position: Receptionist (part-time)
Salary: £11.44 per hour
Locations: Dunstable and Leighton Buzzard
Hours: - Approximately 16 hours per week, including 1 in 4 Saturdays (13 annually)
- Mondays: 3:30 PM - 8:30 PM (Dunstable or Leighton Buzzard)
- Thursdays: 1:00 PM - 6:30 PM (Leighton Buzzard)
- Fridays: 8:00 AM - 1:30 PM (Leighton Buzzard)
- Saturdays: Location varies
Job Overview:
- Serve as the professional and welcoming first point of contact for all visitors, managing enquiries and messages efficiently.
- Provide essential administrative support to therapists and staff.
- Work flexibly to ensure adequate coverage as per service demands.
- Excel in customer service and enjoy engaging with clients.
Duties:
- Greet and assist patients, staff, and visitors professionally, ensuring a smooth handover to relevant personnel.
- Manage telephone and communication systems, handle incoming enquiries, pass on messages, and take independent action when necessary.
- Handle customer-facing tasks such as appointment scheduling and payment processing.
- Operate necessary computer systems, including emails and Nookal.
- Maintain a secure environment by monitoring all visitors and ensuring proper sign-in procedures.
- Manage diaries for staff and patient
- Comply with policies related to Health and Safety, Equality and Diversity, and customer service.
Skills:
- Proficiency in Google Suite applications
- Strong typing skills for data entry tasks
- Administrative experience in an office setting
- Excellent phone etiquette and communication skills
- Ability to computerise tasks for efficiency
- Strong organisational skills to manage multiple responsibilities effectively
- Clerical skills for maintaining office documentation