Description
Required skills
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- Customer focussed approach with previous experience in a premium retail environment ideally within a supervisory /senior sales advisor role (min 2 years).
- A confident communicator with patience, empathy, and a calm demeanour.
- ? A genuine love of sustainable fashion
- A "people person" who loves to engage with customers.
- A warm, enthusiastic, and energetic approach to the role.
- A highly organised, detail driven individual with excellent follow up skills.
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Your Responsibilities:
- Providing all customers with excellent customer service whether by phone, email, or face to face.
- Ensuring you have a full understanding of our brand strategy and of the current range.
- Awareness of new products, styles, fits and fabric qualities.
- Confident in assessing the customer's need and making product recommendations where applicable.
- Tactful and authoritative customer product and styling advice.
- Training and mentoring of junior staff
- Responsibility for ensuring all customer sales and returns and store and customer deliveries are professionally managed in line with store procedures.
- Ability to deal with delicate customer issues.
- Confident in using IT systems.
- Awareness of the company store procedures and sales targets.
- Confidence to manage opening and closing duties and support when necessary.
- Confidence with Website / till, logistics functions.
- ?Excellent and confident telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assisting with deliveries and stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
- Communication of customer feedback to the buying and merchandising teams.
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Employee Benefits:
- 23 days annual leave 8 bank holidays and a day off to celebrate your birthday
- Discretionary annual bonus scheme
- Staff uniform
- Generous Staff Discount of up to 40% off and Sample Sales
- Generous Friends and Family Discount
- Company Pension Scheme
- Regular team events
- Real Living Wage Employer