This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow.
Due to the on-going expansion of the business, an opportunity has become available for an experienced Customer Service Advisor/Administrator/Scheduler to join the dynamic Service Team.
This is an excellent opportunity for an enthusiastic, organised and hard-working individual who is seeking professional development. They are looking for an enthusiastic, forward-thinking person who is interested in progressing with the business over the long-term.
You will be working closely with the Service Manager, Engineers and the rest of the Service Team to maintain the highest level of service & support to their clients.
Key tasks will include:
- Day to day management of assigned engineer's diaries and workload
- Contacting clients to schedule in engineer appointments
- Daily processing of client requests for engineer appointments
- Management & ownership of routine maintenance visits to ensure they are completed within the required time frames
- Management and ownership of corrective and small installation jobs for assigned regions including booking in with clients, ordering required equipment and arranging overnight accommodation for engineer as required
- Answering the telephone & providing telephone administrative support to engineers and clients
- Acting as liaison between clients and the company via telephone & email
- Ordering equipment for specific jobs and ensuring delivery to correct address
- Providing administrative support to the Service Manager & other members of the Service Team
The right person for this role will have:
- A positive can-do attitude & excellent interpersonal skills
- Extensive administrative experience in a busy office environment
- Experience managing engineers would be an advantage but not essential
- Strong, proven organisational skills
- The ability to prioritise & self-manage daily workload
- A confident, professional telephone manner
- A high-level attention to detail
- Experience in data entry and/or use of client management software
- Experience in Microsoft Office Suite (Word, Excel, Outlook)
- IT literate
Remuneration & Benefits:
- £25,000-£27,000p/a
- 28 Days Holiday (Inc Bank Holidays)
- Pension
- Numerous Social Events
- 8.30 - 5.00 Mon-Fri (1 hour lunch)
- Casual Dress
- On-Site Gymnasium
This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow.