Elevation Recruitment group are working on an exciting opportunity, to work for an established organisation within the Financial Services industry. The company are looking for a Customer Service Representative to join their team and provide excellent front line customer service support to customers.
- Bradford based
- up to £23,500
- Free Parking
- Hybrid working after training
- 25 days holiday plus stats
The ideal candidate will possess patience and a passion for excellent customer service.
Key Responsibilities for the Customer Service Representative:
- Providing timely and effective assistance to customers through various channels (phone, email, chat, in-person) to resolve inquiries, complaints, and issues.
- Maintaining a thorough understanding of the company's products, services, policies, and procedures to provide accurate information and support to customers.
- Identifying customer needs, solving queries and offering solutions to ensure customer satisfaction and retention.
- Recording customer interactions, transactions, comments, and complaints in a detailed and organised manner for future reference and analysis.
- Collecting and forwarding customer feedback to relevant departments for continuous improvement of products, services, and customer experience initiatives.
Key Skills for the Customer Service Representative:
- Results orientated
- Excellent interpersonal skills
- Good written communication
- Great time management skills
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.