Insurance Customer Claims Executive (Part time)
Salary: £32k pro rata + bonus and great company benefits
Location: Hove
Hours: 20 - 25 hours per week (flexible on days but must be able to work a Tuesday)
Do you want to work for a well-established brokerage that offers a professional and friendly working environment, a chance for further study of your CII qualification and career progression? If so, I have a great opportunity within my clients claims department working from their offices in Hove.
You will already have a keen interest in the insurance market and ideally have had some background within claims or insurance and have outstanding customer service skills.
This role will work alongside the claims manager and provide a full claims service and support to the internal team, insurers, and clients.
Responsibilities:
- Discuss new claim enquiries from clients and determine what cover is in place and report to the insurers on the client's behalf.
- Advise the clients on the claims process.
- Handle existing claims for clients from start through to resolution.
- Review previous ongoing claims for clients with a view to getting them finalised and settled.
- Ensure the in-house CRM system is kept updated with all relevant information.
- Respond to general claim queries from clients and insurers.
- Negotiate with insurers, loss adjusters and relevant third parties.
- Develop relationships with insurers and third parties.
- Assist the team manager to collate and produce claim reports and statistics.
- Liaise with internal account handlers and executives to gain in-depth understanding of clients where appropriate.
- Follow and adhere to TCF and FCA regulations.
The right candidate will have the following skills and experience to apply:
- Proven background within insurance claims.
- Outstanding customer service skills with the ability to build good relationships with clients.
- Happy to work towards the CII qualification.
- Great attention to detail with a hunger for developing your knowledge and skillset.
- Good IT skills with the ability to pick up new systems quickly.
- Ability to manage your own workload effectively.
This is a great opportunity to join an organisation that offers great training and genuinely supports their employees. To be considered for this role please submit your CV ASAP!