Job Title: Scheduling Co-ordiantor - 2 vacancies available due to expansion
Salary: £28,000 - £30,000
Benefits: 25 days holiday, private healthcare, 5% pension
Duration: Permanent
Location: Luton - currently in St Albans until August 2024
Hours: Mon-Fri - 8.30 - 4.30 or 9.00am - 5.00pm - office based but flexible hours
What you want to know about this employer
- Hugely successful global leader in scientific instruments a market leader, with over 60 years in the industry and still growing
- An extremely well organised, structured business with a warm family feel, a traditional yet down to earth culture
Purpose of role
Working closely with Sales, Service Engineers and Logistics to ensure a smooth operation for clients
Responsibilities
- First point of contact for contract renewals and ammendents
- Communicate with engineers and customers to plan maintenance visits 2 to 3 weeks in advance
- Use CRM to see the upcoming work and book appointments, planned visits with priorities and all outstanding workload for the coming weeks
- Manage incoming technical enquiries from customers and allocate engineer for resolution
- Re-plan workload as required to provide timely response and resolution to instrument breakdowns through organization of engineering resource and management of purchase orders.
- Run analysis to identify the spare part requirements for upcoming work, compare to available stock and ensure stock levels are appropriately maintained.
- Be fully compliant with CRM requirements, ensuring complete accurate records are maintained
Experiences, skills and personal attributes;
- Previous coordinator/scheduling experience essential
- Skilled in co-ordinating and prioritising engineers work load
- Strong administration and diary management
- Take ownership of work and keep on top of varied workloads
- Excellent time management and multitasking skills
- Methodical and accurate, works with precision
Crisp Recruitment Ltd is a local recruitment consultancy based in Hatfield. We are working on behalf of our client to find suitable candidates for this opportunity