Customer Service Administrator ( Project Based ) (12-Month Fixed Term Contract)
Location: Newcastle upon Tyne - Hybrid once fully trained
Salary: Up to £29,000 per annum DOE
Are you passionate about delivering outstanding customer service and supporting impactful projects? Join our team as a Customer Service Administrator/Project Officer and play a crucial role in the successful delivery in one of Newcastle City Council's projects!!
Key Details:
- Contract Duration: 12 months fixed term
- Hours: 37 hours per week - Monday to Friday
- Start date - ASAP
Role Overview:
As a Customer Service Administrator, you will support the delivery of the project, ensuring effective management of key client and customer-facing goals. Your role will be integral in providing a best-in-class customer experience throughout all project activities.
Main Responsibilities:
1. Support to Newcastle City Council:
- Provide day-to-day support and act as the main point of contact for queries related to customer and process issues.
- Assist the Project team in its daily operations and output.
2. Driving Customer Experience:
- Collaborate with key contacts across the business to ensure a high level of quality and customer care.
- Work closely with various parts of the team to manage customer-facing services and back-office functions effectively.
3. Client Relationship Management:
- Support the wider team in managing client relationships and ensuring accurate and reliable communication flows.
About You:
- Strong Background in customer service/administration
- B2B or dealing with public experience
- Experience in planning
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Ability to work collaboratively within a team.
- Experience in customer service or project management is advantageous.
Why Join Us?
This is an exciting opportunity to contribute to a meaningful project that impacts the community positively. You will be part of a dedicated team that values quality and customer care, providing you with a dynamic and supportive work environment.
If you are interested please apply with your most up to date CV shortlisting has already started!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age