Thomas and Dessain are recruiting on behalf of a leading company in Fund and Corporate Services.
This role will be within the Process Optimization and Digitization (POD) team. Let me provide you with a detailed overview of what this role entails:
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Title: Process Optimization and Digitization Global Accounts Senior Manager
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Responsibilities:
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Work within the POD team and exclusively support the Group Head of Global Accounts.
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Diagnose, prioritize, optimize, and automate client-facing processes to reduce risk, enhance efficiency, and improve client satisfaction.
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Lead a dedicated team within the POD function to optimize and automate global account processes.
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Develop and implement the Global Account rapid improvement methodology to redesign and automate processes.
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Quantify realized benefits related to client satisfaction, risk reduction, efficiency, and effectiveness.
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Collaborate with strategic clients, client relationship leads, and internal teams to identify improvement opportunities.
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Project manage operational improvement initiatives with a focus on people change.
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Participate in a consultative manner with clients to enhance their experience.
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Report progress aligned with transformation management processes.
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Collaborate with technology teams to rapidly automate processes.
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Identify risks to client relationships from proposed changes and develop risk mitigation plans.
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Skills and Qualifications:
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Minimum five years' experience leading process improvement projects within Financial Services (mandatory).
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Demonstrable delivery capability in Lean Six Sigma, Business Analysis, or Automation projects.
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Strong client relationship and engagement skills.
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Effective facilitation, influencing, and negotiation skills.
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Comfortable operating across multiple jurisdictions with multiple stakeholders.
Interested? Apply now!