We are proud to be working with one of the UK's leading insurance companies as they look to recruit two committed Telephone Sales Agents for their Aylesbury based contact centre operation. This is a flexible hybrid role working Monday to Friday only, with shifts falling between 9am - 6pm. The client could consider fully remote for very strong candidates.
Are you a highly motivated and diligent sales professional looking to work with an exciting brand?
Would you like to work with a leading organisation that is truly passionate about its customers and service?
As a Telephone Sales Agent, you will be contacting potential customers from an up-to-date database aiming to gain their continued custom. You must take pride in providing an efficient and effective service, offering a range of suitable policies on behalf of their affiliated partners. You will be able to demonstrate exemplary customer service, resilience and confidence while taking a smart approach to negotiation. A passion for animal welfare along with some knowledge of insurance would also be advantageous.
To be considered for this role, you must have experience working in a sales driven and customer focused environment, ideally a role dealing with insurance within a contact centre. The salary banding is between £22,500 - £24,000, with a realistic OTE of £28,000 - £30,000.
Telephone Sale Agent Duties:
- Handle inbound calls from customers and provide suitable quotations and polices.
- Make outbound calls to offer insurance quotations to existing customers and other warm leads.
- Make accurate cost calculations, providing customers with quotations.
- Supporting the customer with all necessary information in order to make an informed decision/purchase.
- Regularly achieve sales, service and activity targets, utilising skills gained from training using a consultative and confident approach.
- Highlight product features and benefits based on identified customer needs.
- Maintain appropriate methods of communication through the sales and service process.
- Ensure customer records are kept up to date and payments are in line with security protocols.
- Ensure that all policies and procedures are adhered to at all times, including Health and Safety, training, meetings and industry developments.
Key Skills:
- Effective questioning and listening skills.
- Strong organisational and interpersonal skills.
- Strong verbal and written communication skills with precise comprehension.
- Able to work to agreed performance targets.
- Able to work to tight deadline and under pressure.
- Computer literate with MS Office.
- Can use initiative and problem solves.
- Brings a positive mental attitude and enthusiasm to tasks.
- Demonstrate a smart approach to persuasion and negotiation.
Desired Experience:
- Proven successful background in a Telephone sales and customer focused environment.
- Ability and determination to consistently overachieve targets.
- A smart and dynamic approach to inbound and outbound sales.
- Competent in handling and overcoming customer objections.
- Excellent negotiation and persuasion skills.
- To have a genuine interest in the health and wellbeing of animals.
Benefits:
- Hybrid working model (fully remote for strong candidates).
- Pension.
- 25 days annual leave plus bank holidays.
- Birthday off.
- Buy and sell holiday allowance.
- Discounted gym membership.
- Perk box - various discounts from high street retailed.
- Numerous social events.
Apply today to be considered for the role as a Customer Support and Renewals Specialist. This is a fantastic opportunity to join a wonderful, trusted organisation voted as one of the Sunday Times Best Places to Work in 2023. For more information, contact Tim Campion on .
CCP has passionately supported candidates with ‘customer contact' job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they're looking for talented, culturally aligned people to join their business. CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces.